Our warranty policy is defined by Section 2-314 of the Uniform Commercial Code. This will cover any manufacturing defects at the time you receive our product. This does not cover specific personal preference of the consumer. We are not a custom maker, our products are semi-custom. There may be slight variations on the overall feel based on personal perspective of the customer. Please consult the Kydex T technical specification data for durability of the material used in this product line. These products are meant to be tools for hard use in tactical applications. The scenarios meant for these products to be used can be extreme and less than ideal; therefore, it is hard to define everything that could possibly affect the performance of these products in the scope of its “normal use”. Any specification outlined by the laboratory results conducted by Kydex LLC, may not apply to our product depending on how it is used and could impact normal durability. Our warranty will also not cover any problems such as those caused by abuse, misuse, ordinary wear, failure to follow directions, or improper maintenance.
Our products are made of handcrafted Kydex. There may be slight variations in each product during the molding and assembly process. The slight variations may sometimes result to differences in retention and overall feel based on the personal perspective of the customer. Each of them is subjected to our rigorous fit testing and final finishing, which allows us to produce high quality custom holsters, magazine holders, and other related gear, with similar retention and overall feel. All Kaluban Cloak products are custom handcrafted. As such, returns will only be accepted if there are manufacturing defects. Please inspect your item within 72 hours of receiving it. Let us know if you notice any problem. If you want to return the product for reasons other than manufacturing defects, return it in an unused condition. All returns need to be shipped no later than 72 hours after the item was received. Failure to do so could result to additional charges. Returns without defects will be subjected to a 20% restocking fee. Late returns will be subjected to another 10% of cost - resulting to a total 30% restocking fee. Refunds will only be calculated on the cost of the item/s. No part of the S&H cost is refundable. Once we received the item/s returned, we will inspect it, if it has been used or is damaged, we will inform you of our finding. At our discretion, we may ship it back to you, and a refund will not be issued.
Our products do not fall under the jurisdiction of the Defense Trade Controls and the International Traffic in Arms Regulations. We fall under the jurisdiction of the U.S. Department of Commerce; however, our products are not listed in the Commerce Control List for Export Control as directed by the Bureau of Industry and Security of the U.S. Department of Commerce.
Our products fall under EAR99. EAR99 items generally consist of low-technology consumer goods and do not require a license in many situations. However, under consideration per this directive, we will not export to any country or end-user of concern or in support of a prohibited end-use. We will not entertain any inquiries from countries designated as supporting terrorist activities such as Cuba, North Korea, Northern Sudan, Syria, or any other as defined by current US policies. Part 746 of the EAR describes embargoed destinations and refers to certain additional controls imposed by the Office of Foreign Assets Control of the Treasury Department.
Additionally, we will not engage in transactions with those: listed in EAR Part 744, Supplement 4 – an Entity List of parties which can trigger license requirement under the Export Administration Regulations; Treasury Department Specially Designated Nationals and Blocked Persons List – a list maintained by the Department of Treasury’s Office of Foreign Assets Control which administers and enforces economic and trade sanctions against targeted foreign countries, terrorism sponsoring organizations, and international narcotics traffickers; Unverified List – firms for which the BIS was unable to complete an end-use check; Denied Persons - a list of those firms and individuals whose export privileges have been denied (note: some denied persons are located within the United States).
When our products are shipped overseas, the quoted prices will always not include any other additional charges which may be incurred relevant to shipping and handling. Any additional cost relevant to shipping and handling will be added to the total. As required by current INCOTERMS (International Commercial Terms) rules, we will insure the items to 110% of its commercial value. This additional cost will be billed to the buyer’s total. The shipment terms that we will always observe will be CPT – Carriage Paid To. We will pay for the carriage, but we will add those charges to the bill of the buyer. As soon as the merchandize has been handed to the carrier designated by the buyer (or as agreed upon by the buyer and us, per the approval of the reply to the request for quote), the risk will transfer to the buyer. The buyer assumes any risk that may be associated in getting the merchandize to their country’s customs facility. The buyer will also be responsible to ensure that the merchandize clears customs, all duties are paid for, and the merchandize clears the terminal.
All transactions for overseas shipment will be conducted under current US Dollar values.
REQUEST FOR PRODUCT SAMPLES INTENDED FOR USE IN TEST AND EVALUATION
Our policy for request for T&E is simple - we have no T&E programs for individual requests - be they private individuals, LEO, or military. The only individual requests that we will entertain, on a case by case basis are those made by industry professionals e.g. writers, journalists, photographers, or others that perform jobs of that nature. WE DO NOT HAVE A T&E PROGRAM FOR YouTube POSTERS!!! We may elect to send the items as a "loaner" only, and we will ask that they be returned once the review is over. This will be decided upon after review of the nature of the request. We will be asking for proof of the profession affiliation, work samples, articles written, etc.
For organizational requests, our policy requires, a letterhead of the organization making the request. It has to be signed by no less than the department head. The letter needs to include a description of the intent of the request, the reason why our product was picked for this test, and a brief overview of the intended application. If other products, made by other manufacturers will also be in the test, we will require full disclosure.
If we decide to send samples for testing, we will require that the individual or department head, as applicable, to acknowledge the request, provide a full disclosure of the process to be used during testing, and we reserve the right to ask for first viewing. We do not ask for glowing reports, we prefer objective perspective as long as it is fair and realistic. We will make this document legally binding, and we will not grant approval of any request unless this is accepted. As a result, any release of information to the public, especially on online forums of any kind, will be considered a violation of this legal agreement. We will also ask for rights to publish the test results in our website.
DEALERSHIP INQUIRIES OR REQUEST
Any inquiries or request to become a dealer should include full business information. This should at a minimum include a resale or business license certificate issued by the state or country the business is registered or licensed to operate, a brief summary of how long the business has been operating and annual gross, any changes in the future which may impact the ability to stock our products, a summary of the marketing strategy, and a summary of the business plan - which outlines target audience and region of coverage. The last requirement will help us ensure that we provide a semblance of exclusivity within a given region that a dealer would like to cover. After a review, we reserve the right to conduct a background and credit report check. Depending on the category that the business falls under, we may suggest a certain package. Unless, specified, we will not assign exclusive rights for any given regions or countries.
Credit cards will be acceptable for terms of payment, but we will charge a 3% surcharge. We prefer bank wire transfers, managers check may be accepted on a case by case basis. All orders will be paid in advance. NET 30 terms will only be offered after two quarters that the business is able to move inventory successfully.
Any request for samples, have to be ordered using our regular order form, and needs to be paid by means accepted in that form. Once an agreement is reached, the cost paid for that sample will be subtracted from the value for the first initial order.
The policies outlined above are a minimum. We may request for additional information or requirement. We reserve the right to change the policy during a renewal, or at any point of the contract, if there is a cost overrun in excess of 10% as originally agreed upon. Examples of factors impacting cost would be, but not limited to, a significant change in raw materials or the cost thereof, utilties, or changes requested by the dealer.
This policy will act as a guide only and the real polciy will be outlined in the contract, which of course becomes matter of negotiation as agreed by all parties concerned.
We reserve the right to refuse or terminate any dealerships for those that in our opinion are not engaging in the spirit of good business practices. This includes the sale of our products to entities described in our export policy by US authorities as forbidden.